Effective Date: February 23, 2026
Fox & Maple Campground ("we", "us", "our") operates the website foxandmaple.ca and the campground located at 8919 Thuya Creek Rd, Little Fort, BC V0E 2C0, Canada. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).
1. Information We Collect
We collect personal information when you:
- Make a booking — name, email, phone number, vehicle details, arrival/departure dates
- Sign up for a gym membership — name, email, phone number
- Make a payment — payment card details are collected and processed securely by our payment processor, Square. We do not store your full card number.
- Contact us — name, email, subject, and message content
- Browse our website — IP address, browser type, pages visited, and cookies (see Section 5)
2. How We Use Your Information
We use your personal information to:
- Process and manage campsite bookings, gym memberships, and rental reservations
- Process payments securely through Square
- Send booking confirmations, invoices, and membership updates
- Respond to inquiries submitted through our contact form
- Improve our website and services
- Comply with legal and regulatory requirements
3. Payment Processing & Customer Profiles
We use Square to process payments. When you make a payment, Square may automatically create a customer profile using the information provided during the transaction (such as your name, email address, and payment card details). This helps us:
- Process recurring payments (e.g., gym memberships)
- Issue refunds when applicable
- Send digital receipts and invoices
Square's handling of your payment information is governed by Square's Privacy Policy. We do not store your full payment card details on our servers.
4. Third-Party Services
We use the following third-party services that may collect or process your data:
- Square — payment processing and customer profiles (Privacy Policy)
- Google Analytics — website usage analytics (Privacy Policy)
- Resend — transactional email delivery
5. Cookies
Our website uses cookies for:
- Essential cookies — session management, CSRF protection, and cookie consent preferences
- Analytics cookies — Google Analytics uses cookies to help us understand how visitors use our site
You can disable cookies in your browser settings, though this may affect website functionality.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected:
- Booking records — retained for accounting and tax purposes as required by law
- Gym membership records — retained while your membership is active and for a reasonable period after cancellation
- Contact form submissions — retained until the inquiry is resolved
- Payment records — retained as required by Canadian tax law (typically 6 years)
7. Data Security
We take reasonable measures to protect your personal information, including:
- Encrypted connections (HTTPS/TLS) for all website traffic
- Secure payment processing through Square (PCI DSS compliant)
- CSRF protection on all forms
- Access controls on our database and administrative systems
8. Your Rights
Under PIPEDA and BC's PIPA, you have the right to:
- Access — request a copy of the personal information we hold about you
- Correction — request correction of inaccurate personal information
- Withdrawal of consent — withdraw your consent for us to use your information (subject to legal or contractual restrictions)
- Unsubscribe — opt out of marketing communications at any time
To exercise any of these rights, contact us at [email protected].
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information:
Fox & Maple Campground
8919 Thuya Creek Rd, Little Fort, BC V0E 2C0, Canada
Email: [email protected]
Phone: +1 (250) 574-0202
